Contact Us

At DouxCharm, customer satisfaction is our top priority. Whether you have questions about your order, shipping, products, wholesale opportunities, or general inquiries, our support team is here to help.

Customer Support

If you need assistance, please contact us using the information below.

Email: douxcharm@service.com

Response Time:
We aim to respond to all inquiries within 24–48 business hours.

Business Hours:
Monday – Friday
9:00 AM – 6:00 PM (Hong Kong Time)

Company Information

DouxCharm Beauty Limited

Unit 1203, 12/F, Tower 1
Lippo Centre
89 Queensway
Admiralty, Hong Kong

Order Support

For faster assistance regarding an existing order, please include:

• Full Name
• Order Number
• Email Address Used for Purchase
• Detailed Description of Your Inquiry

Providing this information helps us process your request more efficiently.

Shipping & Tracking Questions

If your order has already been shipped, please check the tracking information provided in your shipping confirmation email.

You may also visit our Track Order page to view the latest shipment updates.

If tracking information is unavailable or your package appears delayed, please contact our support team for assistance.

Wholesale Inquiries

We welcome wholesale and bulk purchase inquiries from retailers, distributors, and business partners worldwide.

For wholesale opportunities, please contact:

Email: douxcharm@service.com

Please include:

• Company Name
• Website or Social Media Links
• Product Interests
• Estimated Order Quantity

Returns & Refunds

Questions regarding returns, exchanges, or refunds should be directed to our customer support team.

Before contacting us, we recommend reviewing our:

• Return & Exchanges Policy
• Shipping Policy
• Terms of Service

These pages may answer many common questions.

Product Questions

If you need help selecting products or would like additional product information, our team will be happy to assist.

Please provide:

• Product Name
• Product Link
• Your Question

We strive to provide accurate and helpful information for all inquiries.

Partnership & Media Requests

For business collaborations, partnerships, media inquiries, influencer opportunities, or brand cooperation requests, please contact:

Email: douxcharm@service.com

Contact Form

You may also contact us using the contact form available on our website.

Please include as much information as possible so we can assist you efficiently.

Our Commitment

At DouxCharm, we are committed to providing high-quality beauty products, reliable worldwide shipping, and responsive customer support.

Thank you for choosing DouxCharm.

We look forward to assisting you.