Terms of Service

Welcome to DouxCharm (“we”, “our”, or “us”). By accessing or using our website, products, or services, you agree to comply with and be bound by the following terms and conditions (“Terms”). If you do not agree, please do not use our services.

1. Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to use our website and services. By using our site, you represent and warrant that you meet this requirement.

2. Account Registration

You may create an account to facilitate orders and manage preferences.
You are responsible for maintaining the confidentiality of your account credentials.
You agree to notify us immediately of any unauthorized use of your account.

3. Orders and Payments

All orders are subject to acceptance and availability.
Prices are listed in USD and may change without notice.
Payment must be completed through our approved payment methods.
We reserve the right to cancel orders in case of fraud, errors, or violations of these Terms.

4. Shipping and Delivery

Shipping times are estimates and may vary depending on location, customs, or other factors.
Risk of loss passes to the customer upon delivery by the carrier.
For lost or customs-held packages, if you purchased shipping insurance, we may offer a free reshipment.

5. Product Information

We make reasonable efforts to display accurate product information, including descriptions, images, and pricing.
However, we do not guarantee that product descriptions or images are error-free.

6. Returns and Refunds

Returns and refunds are subject to our Return Policy, available separately on the website.
Defective or incorrect items may be eligible for replacement or refund.

7. Prohibited Activities

You agree not to:

Violate any laws, regulations, or third-party rights
Interfere with the website’s operation or security
Use the website for fraudulent or unauthorized purposes

8. Intellectual Property

All content on the website, including text, images, logos, and trademarks, is owned by or licensed to us.
You may not copy, reproduce, or distribute any content without prior written permission.

9. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from your use of the website or products.
To the maximum extent permitted by law, our total liability is limited to the amount you paid for the products in question.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of HongKong, without regard to conflict of law principles.

11. Changes to Terms

We may update these Terms at any time. Changes will be effective upon posting on the website with a revised “Effective Date.” Your continued use of the website constitutes acceptance of the updated Terms.

12. Contact Information

For questions or concerns regarding these Terms, please contact us:

Email: douxcharm@service.com
Address: Unit 1203, 12/F, Tower 1, Lippo Centre, 89 Queensway, Admiralty, Hong Kong