Privacy Policy

DouxCharm (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website or purchase products from us.

1. Information We Collect

We collect information to provide better services and ensure smooth transactions. This includes:

a. Personal Information:

Name, email, phone number
Billing and shipping address
Payment details (processed securely via third-party payment providers)

b. Account Information:

Login credentials if you create an account
Purchase history
Wishlist or preferences

c. Device & Usage Information:

IP address, browser type, operating system, device type
Pages visited, links clicked, time spent on our website
Cookies and similar tracking technologies

d. Marketing & Communications:

Email interactions, feedback, surveys
Social media profiles if you connect your accounts

2. How We Use Your Information

We use your information for:

Processing orders, payments, and shipping
Communicating order updates, promotions, and newsletters
Personalizing your shopping experience
Improving our website, products, and services
Preventing fraud and ensuring legal compliance

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable website functionality
Analyze site usage and improve performance
Deliver personalized advertising

You can manage cookies in your browser settings. Some features may not function properly if cookies are disabled.

4. Sharing Your Information

We do not sell your personal data. We may share information with:

Service Providers: Payment processors, shipping companies, IT services
Legal Requirements: When required by law, court order, or regulation
Business Transfers: In case of merger, acquisition, or asset sale

Third-party service providers have their own privacy policies and are required to maintain the confidentiality of your data.

5. International Data Transfers

We operate globally. Your personal information may be transferred to and processed in countries outside your residence, including countries without the same data protection laws. We take appropriate safeguards to protect your data.

6. Your Rights

Depending on your location, you may have the following rights:

Access & Correction: Request a copy of your personal information or correct errors
Deletion: Request deletion of your personal data
Marketing Opt-Out: Unsubscribe from marketing emails or communications
Data Portability: Receive your data in a portable format
Object to Processing: Where applicable, object to certain processing activities

For European residents, rights are under GDPR. For California residents, rights are under CCPA/CPRA.

7. Data Retention

We retain your personal information only as long as necessary to:

Fulfill orders and contractual obligations
Comply with legal requirements
Resolve disputes or enforce agreements

8. Children’s Privacy

Our website and services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

10. Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Effective Date.”

12. Contact Us

If you have any questions, requests, or complaints regarding your personal data or this Privacy Policy, contact us:

Email: douxcharm@service.com
Address: Unit 1203, 12/F, Tower 1, Lippo Centre, 89 Queensway, Admiralty, Hong Kong