Shipping Policy

At DouxCharm, we are committed to delivering your order safely and efficiently. Please review our shipping policy below.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
Processing times may be extended during peak seasons, promotions, or due to unforeseen circumstances.

2. Shipping Destinations

We currently ship to most countries and regions worldwide.

If we are unable to ship to your location, we will contact you and provide a full refund if necessary.

3. Shipping Methods & Delivery Times

Estimated delivery times:

United States: 10–15 Business Days
Canada: 10–15 Business Days
Europe: 10–15 Business Days
Australia & New Zealand: 10–18 Business Days
Other Countries: 10–20 Business Days

Please note that delivery times are estimates and are not guaranteed.

4. Shipping Costs

Shipping fees are calculated at checkout based on the destination and shipping method selected.

We may offer:

Free Shipping on qualifying orders
Promotional shipping discounts
Wholesale shipping rates for bulk orders

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

Tracking updates may take several days to appear after shipment.

6. Customs, Duties & Taxes

For certain shipping methods, customs duties and taxes may already be included.

For destinations where duties and taxes are not prepaid, customers are responsible for any applicable customs fees, import duties, taxes, or related charges imposed by local authorities.

Customs procedures may occasionally cause delays beyond our control.

7. Lost, Delayed, or Damaged Packages

If your package is lost, significantly delayed, or arrives damaged, please contact us within 30 days of the estimated delivery date.

We will work with the carrier to investigate and provide an appropriate resolution where applicable.

8. Shipping Insurance

Customers may purchase optional shipping insurance during checkout.

If shipping insurance is purchased and the package is:

Lost in transit
Confirmed undeliverable
Held or confiscated by customs

we will provide one free replacement shipment at no additional cost.

Shipping insurance fees are non-refundable.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delivery issues caused by:

Incorrect addresses
Incomplete addresses
Unclaimed packages
Refused deliveries

Additional shipping charges may apply for reshipment.

10. Returned Packages

Packages returned to us due to incorrect address information, refusal of delivery, or failure to collect may be eligible for reshipment after additional shipping fees are paid.

11. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including but not limited to:

Customs inspections
Natural disasters
Severe weather
Transportation disruptions
Government actions
Labor disputes

12. Contact Us

If you have any questions regarding shipping, please contact us:

Email: douxcharm@service.com
Address: Unit 1203, 12/F, Tower 1, Lippo Centre, 89 Queensway, Admiralty, Hong Kong