Payment Policy

At DouxCharm, we strive to provide a secure and convenient payment experience for all customers. By placing an order on our website, you agree to the terms outlined in this Payment Policy.

1. Accepted Payment Methods

We accept a variety of secure payment methods, including but not limited to:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay
Other payment methods displayed at checkout

Available payment options may vary depending on your location.

2. Payment Security

All transactions are processed through secure third-party payment providers using industry-standard encryption technologies.

We do not store or have direct access to your complete credit card or payment information.

3. Order Confirmation

After a successful payment, you will receive an order confirmation email containing your order details.

If you do not receive a confirmation email within a reasonable time, please contact our customer support team.

4. Currency

All prices displayed on our website are listed in USD unless otherwise stated.

If your payment is made in a different currency, your bank or payment provider may apply exchange rates and additional fees beyond our control.

5. Payment Verification

To prevent fraud and unauthorized transactions, we reserve the right to perform payment verification checks.

Additional information may be requested before an order is approved and processed.

6. Failed or Declined Payments

Payments may be declined for various reasons, including:

Insufficient funds
Incorrect payment information
Bank restrictions
Fraud prevention measures
Technical processing issues

If your payment is declined, please contact your bank or try an alternative payment method.

7. Taxes and Duties

Applicable taxes will be calculated and displayed during checkout where required by law.

For international orders, customers may be responsible for customs duties, import taxes, or other fees imposed by local authorities unless otherwise stated.

8. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing times typically range from 5–10 business days, depending on your financial institution or payment provider.

For complete details, please refer to our Return & Exchanges Policy.

9. Chargebacks and Payment Disputes

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback or payment dispute.

We reserve the right to provide transaction records, shipping confirmations, and communication history to payment processors or financial institutions when responding to disputes.

Fraudulent chargebacks may result in account restrictions or refusal of future orders.

10. Pricing Errors

While we strive for accuracy, errors in pricing or product information may occasionally occur.

We reserve the right to:

Correct pricing errors
Cancel affected orders
Issue a full refund if payment has already been collected

Customers will be notified if such a situation arises.

11. Fraud Prevention

We reserve the right to refuse, cancel, or hold any order suspected of:

Fraudulent activity
Unauthorized payment use
Violation of our Terms of Service
Abnormal purchasing behavior

Additional identity verification may be required before order fulfillment.

12. Contact Us

If you have any questions regarding payments or billing, please contact us:

Email: douxcharm@service.com
Address: Unit 1203, 12/F, Tower 1, Lippo Centre, 89 Queensway, Admiralty, Hong Kong