FAQs

How do I place an order on your website?

Simply browse our products, select your desired items, add them to your cart, and proceed to checkout to complete your order.

Can I order multiple items at once?

Yes, you can add as many items as you like to your cart before checkout.

Are your products authentic?

Absolutely. All our products are sourced from reputable manufacturers and are 100% genuine.

Do you sell samples?

We occasionally offer samples. Please check the product page for availability.

Can I pre-order products that are out of stock?

Yes, if a product is available for pre-order, you can place your order and we will ship it as soon as it becomes available.

Are your products tested on animals?

No, we do not support animal testing. All our products are cruelty-free.

How do I know if a product is suitable for my skin type?

Check the product description and ingredient list. If unsure, consult with our customer support before purchasing.

Do you provide product ingredient lists?

Yes, every product page includes a full ingredient list for your reference.

Which countries do you ship to?

We ship worldwide. Please refer to our Shipping Policy for the full list of countries.

How long does shipping take?

Delivery typically takes 9–15 business days depending on your location and shipping method.

Can I track my order?

Yes, every order comes with a tracking number. You can check the status on our Track Order page.

Do you provide free shipping?

Yes, we offer free shipping for orders over a specified amount. Check our Shipping Policy for details.

What should I do if my package is delayed?

Please check your tracking information first. If the delay persists, contact our customer support team.

Are there additional customs fees for international orders?

Customers are responsible for any applicable customs duties, taxes, or import fees unless stated otherwise.

Can I change my shipping address after placing an order?

Once the order is processed, the shipping address cannot be changed. Contact us immediately if you need assistance.

Do you offer express shipping options?

Yes, we provide express shipping for select locations. Please check at checkout.

What payment methods do you accept?

We accept credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods.

Is it safe to use my credit card on your website?

Yes, all transactions are securely processed using industry-standard encryption.

Can I pay via PayPal?

Yes, PayPal is available as a payment option at checkout.

Why was my payment declined?

Payment may be declined due to insufficient funds, incorrect details, or bank restrictions. Try a different payment method or contact your bank.

Will I be charged tax or customs fees?

Applicable taxes are calculated at checkout. International orders may incur customs duties based on local regulations.

Do you store my payment information?

No, we do not store your full payment details. All payments are securely processed by third-party providers.

Can I request an invoice for my order?

Yes, you can request an invoice by contacting our customer support team.

How can I return an item?

Please follow our Return & Exchanges Policy for instructions on returning products.

Can I exchange a product for a different color or size?

Yes, exchanges are allowed for eligible products. Contact support for guidance.

What items are not eligible for return?

Products that are used, damaged, or marked as final sale cannot be returned.

How long do refunds take to process?

Refunds are typically processed within 5–10 business days after receiving the returned item.

Who pays for return shipping?

Return shipping costs are usually the responsibility of the customer unless the item is defective or incorrect.

What should I do if my product arrives damaged?

Please contact our customer support immediately with photos of the damaged item.

Can I cancel my order before it ships?

Orders can be canceled if they have not yet been processed. Contact us as soon as possible.